Uniphore, a California and Chennai-based technology startup that uses AI to analyze and improve voice-based services for businesses, has now secured $140 million in a Series D funding round backed by the Sorenson Capital Partners.
Following this funding round, Uniphore has now secured $210 million as the startup is now planning to get into the video domain.
The new investors who participated in the funding round include Sanabil Investment, Serena Capital, and Cisco Investments.
Some other existing investors include the National Grid Partners, March Capital Partners, Iron Pillar Fund, Sistema Capital, and Chiratae Ventures, who also participated in the Series D funding round.
Uniphore revealed that it will now going to use the new funds to extend its market leadership, along with focusing on video-based AI applications.
On the funding, Uniphore Co-founder and CEO Umesh Sachdev said, “This injection of capital and new addition to our board leadership will fuel our growth, position us to outpace the competition and help transform business through dramatically improved customer experiences.”
“With our recent acquisitions of RPA and video AI technology, we alone can deliver a conversational service automation platform for the modern enterprise, combining conversational AI and Robotic Process Automation (RPA) across voice and video-based engagements,” Umesh said.
Uniphore claimed that it finalized major deals last year, which includes some of the world’s largest telecom providers, financial services organizations, and insurance companies. It has now won contracts from the companies like Sitel, NTT Data, Firstsource, Tech Mahindra and WNS.
Rob Rueckert, Managing Partner at Sorenson Capital, said, “We are excited to back Uniphore and believe 2021 will be a breakout year of innovations and tremendous progress in transforming CX for the enterprise.”